Emergency breakdown recovery
Everything to know before booking, with your service details and common questions together.
BEFORE YOU BOOK
A breakdown can leave you unsure what to do next. Once you are safe, tell us what happened and where the vehicle is. We check whether the vehicle can be loaded normally, where it needs to be taken and which suitable recovery operators are available. If anyone is in immediate danger, call 999 first.
Lost drive, engine failure and accident damage can affect the equipment required. Let us know about fluid leaks, damaged suspension, locked wheels or a vehicle that will not select neutral. Photos can help our team assess the loading requirements without asking you to guess.
Explain when you need help and any passenger requirements. Arrival depends on the pickup point, suitable equipment, traffic and current workload. We confirm availability before payment and share an ETA when one can be supported; we do not promise one arrival time for every UK location.
THE IMPORTANT DETAILS FIRST
We prioritise your safe location, the vehicle condition and realistic availability before asking you to book.
Tell us whether the vehicle is away from live traffic and if anyone is at immediate risk.
01What happened, which wheels move and whether the vehicle steers and brakes.
02Passenger requirements, keys and pickup access are confirmed before booking.
03Garage, home or another safe destination is captured in the same request.
04STRAIGHT ANSWERS
What to send, when to call 999 and how we confirm an arrival estimate.
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